Help and FAQ
The questions that come back most often, and how to reach us.
Frequently asked questions#
| Question | Answer |
|---|---|
| My product has no link | Only published products have a link, and a product needs a price before it can be published. |
| My coupon is refused | A sale or a quantity discount is running on that product: discounts do not stack. |
| The Order button is greyed out | The chosen variant is out of stock, or the product's minimum quantity has not been reached. |
| My customer received nothing | Check the email address on the order, then the spam folder. The email carries your store's name. |
| Can I take card payments? | Not for the moment: orders are settled in cash on delivery. |
| Can I run two stores? | Yes, as many as you like, on the same account, with the switcher at the top of the page. |
Writing to us#
Where to go:DashboardSupport
From your dashboard, under Support: choose a topic, describe your situation, and we answer by email. Give the order reference if your question is about an order.
Can't find your answer?
Write to us from your dashboard, under Support. A real person answers.
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