After the sale

The automatic emails, your customer's tracking page, and reviews.

A good part of the work after an order happens without you: your customer is kept informed, and you do not answer “where is my order?” ten times.

The automatic emails#

  • At the order, your customer receives a confirmation with the detail and a tracking link.
  • At every change of step they receive an email, with your explanation if you gave one.
  • You receive an alert of your own at every new order.

These emails carry your store's name, logo and colour, in your store's language. Your customer does not see our brand.

The tracking page#

The link in the email opens a personal tracking page: how far the order has got, the items, the total and your contact details.

The tracking page as the customer sees it
Tracking, in your store's colours.

Cancellation by the customer#

Until you have started preparing, your customer can cancel from that page. That is deliberate: a cancellation in time beats a parcel refused at the door, which costs you a courier's round trip.

Customer reviews#

DashboardSettingsyour storeReviews

If you turn reviews on, your customer receives an invitation a few days after delivery. Only your real buyers can leave a review, and the average rating shows on your order page.

The review-request setting

A rating cannot be deleted, not even by us: that is what makes it worth something. If a comment is abusive, the store owner can hide its text, and the rating still counts.

Can't find your answer?

Write to us from your dashboard, under Support. A real person answers.

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